Live chat
Real people on your website chat, trained on your products, tone and policies.
Outsourced customer service
Your customers, answered in minutes. Not hours.
MAYA Solutions is a professional customer service team that handles your live chat, email, and social media messages, allowing you to focus on running your business.
Live chat
Hello, I'm experiencing lag in the game. What should I do?
We sincerely apologize for the inconvenience. We have reported the issue to our technical team for resolution; please try re-entering the game.
That's great, thank you.
You're welcome. Is there anything else I can help you with?
What we handle for you
Choose a single channel or hand us the whole front line.
Email support
Ticket triage, replies and follow-ups inside your existing helpdesk.
Social and messaging
Facebook, Instagram, WhatsApp and Telegram enquiries handled in one place.
Out-of-hours cover
Evenings, weekends and bank holidays covered so nothing waits until Monday.
Order Issue Support
Tracking and inquiries, issue follow-up, and return processing.
Multilingual support
Customer service in English and other languages is available upon request.
Get started in just three steps.
Pricing
Please provide details regarding your channels, business volume, and service hours, and we will agree upon a clear scope of service and pricing.
planning
We will familiarize ourselves with your products, tone of voice, and issue escalation protocols, and confirm the response content with you before the official launch.
operations
Your dedicated team will handle all communications and provide regular reports, and you will also be assigned a dedicated account manager.
Seamlessly integrates with your existing tools (such as SaleSmartly, Zendesk, Freshdesk, Intercom, Gorgias, Shopify, etc).
Why Businesses Choose MAYASolutions
Management quality
Your product is overseen by a senior manager who reviews communications and guides the team.
Short-term contract
Adjust work based on monthly fluctuations. Short notice periods; no long-term contracts required.
Data is protected.
Established regulatory processes based on advanced IT systems and reached an agreement with every team member regarding confidentiality.
Transparency Report
Monthly reviews of response times, resolution rates, and customer feedback.
Get a Quote
Please let us know your requirements, and we will provide a precise quote within one business day. You can submit your request by contacting us directly via email or Telegram.